Frequently Asked Questions


How can I view the status of my order?

Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.


What are your shipping costs?

 There are no shipping costs with G-Gel Ice. The price you see is the price you pay. No hidden fees.


How can I reach your Customer Service?

Customer service can be reached at ggelicepacks@gmail.com or 605-940-1277


What is your return policy?

All returns are subject to a $7.00 handling charge and customer is responsible for all return freight charges. Product must be returned in resaleable condition for credit.


What is your Privacy Statement?

G GEL ICE is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to ggelice@aol.com with 'unsubscribe' as the subject line.

G GEL ICE does not sell, trade or rent your personal information to others.